Remind service disruption for Rogers and Bell customers in Canada

Parents & Students

Reverse the fee

Help keep communication accessible for Canadian educators, students, and parents.

Reverse the fee

Help keep communication accessible for Canadian educators, students, and parents.

What's happening

Starting Monday, January 28, educators, students, and parents will no longer receive Remind text messages if they have wireless plans with Rogers, Bell, or any of their subsidiaries.

If you’re an educator: People who normally get your Remind messages as texts may no longer receive them.

If you’re a parent or student with Rogers or Bell: You’ll no longer receive Remind text messages. Read on for how to change your notifications to keep getting messages.

Why the Rogers and Bell fees affect text messaging on Remind

To offer our text messaging service free of charge, Remind has always paid for each text that users receive or send. Now, Rogers and Bell are charging us additional fees intended for companies that send spam over their networks.

Remind messages aren’t spam, but that hasn’t helped us resolve the issue with Rogers and Bell. Their fees are increasing our cost of supporting SMS in Canada to at least 25X our current cost—forcing us to end Remind text messaging for everyone on the Rogers and Bell networks.

What you can do

If you’re a Rogers or Bell customer, click here first to make sure you can still receive Remind messages on the app or by email. We need your help to make sure Canadian educators, students, and parents continue to have access to effective communication. Keep reading for simple ways to contact Rogers and Bell and ask them to #ReverseTheFee.

Contact Rogers and Bell

We know how powerful communication can be. If Remind’s made a positive impact on how you teach or learn, please consider taking a few minutes to reach out to Rogers and Bell.

Let them know that you’re asking them to #ReverseTheFee on Remind—and share how you’ve used Remind in your classroom and community. #RemindForCanada

Call customer support

Rogers Customer Support: 1-855-381-7834 | Bell Customer Support: 1-866-301-1942

Post on Facebook

Rogers Facebook | Bell Facebook

Post on Twitter

Tweet now

Contact your minister of education

Reach out to the minister responsible for education in your province or territory to share how the Rogers and Bell fees will affect your classroom. #ReverseTheFee

Alberta: David Eggen | (780) 427-5010

British Columbia: Rob Fleming | (250) 387-1977

Manitoba: Kelvin Goertzen | (204) 945-3720

New Brunswick: Dominic Cardy | (506) 453-3678

Newfoundland and Labrador: Al Hawkins | (709) 729-5040

Nova Scotia: Zach Churchill | (902) 424-4236

Northwest Territories: Caroline Cochrane | (867) 767-9352

Nunavut: David Joanasie | (867) 979-5600

Ontario: Lisa M. Thompson | (416) 325-2929

Prince Edward Island: Jordan Brown | (902) 368-4610

Quebec: Jean-Francois Roberge | (418) 644-0664

Saskatechewan: Gordan Wyant | (306) 787-0613

Yukon: Tracy-Ann McPhee | (867) 393-7488

About us

Remind Inc.
965 Mission Street 3rd Floor
San Francisco, CA 94103

To unsubscribe from all Remind SMS messages, reply @STOPALL to any text from Remind.