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Remind service disruption for Rogers and Bell customers in Canada

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Reverse the fee

Help keep communication accessible for Canadian educators, students, and parents.

Reverse the fee

Help keep communication accessible for Canadian educators, students, and parents.

Update from Remind: Friday, January 25

We’re thrilled to share the news: Thanks to you, Bell Canada has informed us that they will #ReverseTheFee. As a result, we can continue to offer Remind text notifications for everyone who has a phone plan with Bell or its subsidiaries.

There will be no service disruption for anyone on the Bell network, and we’re grateful for Bell’s commitment to supporting accessible communication for all educators, students, and parents in Canada.

Unfortunately, text notifications will still be ending on Monday, January 28 for anyone with Rogers Canada or its subsidiaries. Please read on for more details.


What's happening

Starting Monday, January 28, educators, students, and parents will no longer receive Remind text messages if they have wireless plans with Rogers or any of its subsidiaries.

  • If you’re an educator: People who normally get your Remind messages as texts may no longer receive them.

  • If you’re a parent or student with Rogers: You’ll no longer receive Remind text messages. Read on for how to change your notifications to keep getting messages.

Why the Rogers fee affects text messaging on Remind

To offer our text messaging service free of charge, Remind has always paid for each text that users receive or send. Now, Rogers is imposing an additional fee intended for companies that send spam over their network.

Remind messages aren’t spam, but that hasn’t helped us resolve the issue with Rogers. Their fee increases our cost of supporting SMS in Canada to at least 25X our current cost—forcing us to end Remind text messaging for everyone on the Rogers network.

What you can do

IMPORTANT: If you have a phone plan with Rogers or any of its subsidiaries, click here first to make sure you can still receive Remind messages on the app or by email.

We need your help to make sure Canadian educators, students, and parents continue to have access to effective communication. Keep reading for simple ways to contact Rogers and ask them to #ReverseTheFee.


Call Rogers

If there’s one thing we’ve seen in the past few weeks, it’s the difference that educators can make. You asked Bell to #ReverseTheFee—and they did.

If Remind’s made a positive impact on how you teach and learn, please call Rogers and ask them to #ReverseTheFee.

Rogers Customer Support: 1-855-381-7834


Spread the word on social media

Let Rogers know that you’re asking them to #ReverseTheFee on Remind and share how you’ve used #RemindForCanada in your classrooms and communities.

Tweet @Rogers


About us

Remind Inc.
965 Mission Street 3rd Floor
San Francisco, CA 94103

To unsubscribe from all Remind SMS messages, reply @STOPALL to any text from Remind.